Customer Care Representative handling insurance inquiries for Farmers Insurance. Delivering exceptional service via multiple communication channels.
About the role
- Customer Care Specialist providing support on Aflac products and services. Expected to handle inquiries via phone, email, or chat, both remotely and in hybrid office setup.
Responsibilities
- Receives inbound calls, email, or chats regarding Aflac products and services
- Provides thorough and accurate responses to inquiries regarding policy or claim issues
- Accurately processes Point of Call transactions
- Promotes good customer relations by providing premier customer service
- Composes and/or generates communications to request information or confirm action taken
- Navigates computerized system for tracking, gathering and researching information
- Maintains customer information confidentiality
- Continuously increases knowledge of assigned products and skills through self-motivation
Requirements
- High School Diploma or Equivalent
- 1 - 2 years of related work experience and completion of required training programs
- Knowledge of principles and processes for providing customer and personal services
- Knowledge of administrative and clerical procedures and systems
- Emotional intelligence skills
- Skill in selecting and using training/instructional methods
- Skilled in verbal and written communication
- Problem-solving skills
- Microsoft Excel skills
- Experience translating from Spanish to English and English to Spanish (for bilingual positions)
Benefits
- Health insurance
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- State-mandated sick leave if eligible
- Other leaves of absence if needed to support well-being
Job title
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Experience level
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