Director of Account Management at Firebird executing strategies to boost performance across DSPs. Collaborating with partners and driving artist opportunities and revenue.
About the role
- Manager of Technical Account Management leading a team at Adobe to maximize customer success and satisfaction. Focusing on support delivery and technical insights for enterprise clients.
Responsibilities
- Direct management responsibilities for all designated resources, team objectives, morale, and culture.
- Motivate the team to deliver outstanding customer experiences and value propositions.
- Set quarterly individual goals and provide ongoing performance feedback as well as formal performance appraisals.
- Attract, hire, and retain top talent for each functional role.
- Evaluate measurement criteria to determine trends in organizational performance, including: customer happiness, operating efficiency, solution adoption, and customer retention.
- Advocate for your team to drive global visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives.
- Engage in support of key accounts and critical issue management.
- Own one or more global programs for the Support leadership team.
- Partner with the Customer Success and Sales leadership team to align Support efforts to local sales and retention objectives.
Requirements
- Minimum of 5 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services, or account management environment.
- Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity.
- Strong organizational skills: capable of prioritizing, managing, multitasking, and completing projects across different functions.
- Outstanding communication skills (presentation, written, and verbal) to interact with all levels of professional staff.
- Ability to explain complex concepts simply.
- Excellent problem-solving skills and ability to navigate complicated situations in a professional manner.
- Familiarity with SaaS solutions or Adobe Digital Experience solutions is a plus.
Benefits
- Comprehensive benefits programs
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Degree requirement
No Education Requirement
Location requirements
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