Provider Partnership Manager at SonderMind developing relationships with healthcare practices for better patient care and engagement. Responsible for training and providing updates on services in the field.
About the role
- Technical Partner Manager addressing partner inquiries and technical onboarding for ADITO software. Collaborating with partners and providing technical support throughout project phases.
Responsibilities
- You handle complex technical inquiries from our partners regarding the ADITO software — accurately, solution-focused, and with strong technical depth.
- You support our partners with technical onboarding and accompany them during the early project phases.
- You work with our ticketing system and quickly identify whether an issue is a "showstopper" — and act accordingly.
- You conduct technical consultations, assist with interface design, and support error analysis.
Requirements
- Professional experience in partner support or in 2nd/3rd level support
- Solid knowledge of SQL databases, web service interfaces and JavaScript
- Strong self-organization, prioritization skills, and enthusiasm for working in a team rather than as a lone wolf
- Solution-oriented working approach — you can identify what really lies behind tickets
- You speak fluent German (minimum C1) and good English (minimum B1)
- Experience in software product support or technical partner management
- Basic knowledge of IT infrastructure
- Vocational training or degree in computer science / application development
Benefits
- Hybrid: 2–3 home office days; ergonomic, modern office with free fruit.
- Culture: informal address style (use of "du"), flat hierarchies, open feedback culture and a hands-on mentality
- Participation: the team benefits annually from the company's success
- Buddy program: structured onboarding with a personal buddy and a technical contact
- Personal coaching: for your professional development
- Optional company car, modern hardware (laptop, smartphone)
- Training: e.g. sales methodologies
- Parent-child office: for childcare emergencies or temporary care needs
- Free drinks – we also have a foosball table and a ping-pong table
- Team events: legendary — you have to experience them
- Monthly "Meet & Eat" free for all employees
- Meal subsidy when using every-foods
- Access to Probonio and Corporate Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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