Technical Partner Manager addressing partner inquiries and technical onboarding for ADITO software. Collaborating with partners and providing technical support throughout project phases.
Responsibilities
You handle complex technical inquiries from our partners regarding the ADITO software — accurately, solution-focused, and with strong technical depth.
You support our partners with technical onboarding and accompany them during the early project phases.
You work with our ticketing system and quickly identify whether an issue is a "showstopper" — and act accordingly.
You conduct technical consultations, assist with interface design, and support error analysis.
Requirements
Professional experience in partner support or in 2nd/3rd level support
Solid knowledge of SQL databases, web service interfaces and JavaScript
Strong self-organization, prioritization skills, and enthusiasm for working in a team rather than as a lone wolf
Solution-oriented working approach — you can identify what really lies behind tickets
You speak fluent German (minimum C1) and good English (minimum B1)
Experience in software product support or technical partner management
Basic knowledge of IT infrastructure
Vocational training or degree in computer science / application development
Benefits
Hybrid: 2–3 home office days; ergonomic, modern office with free fruit.
Culture: informal address style (use of "du"), flat hierarchies, open feedback culture and a hands-on mentality
Participation: the team benefits annually from the company's success
Buddy program: structured onboarding with a personal buddy and a technical contact
Personal coaching: for your professional development
Optional company car, modern hardware (laptop, smartphone)
Training: e.g. sales methodologies
Parent-child office: for childcare emergencies or temporary care needs
Free drinks – we also have a foosball table and a ping-pong table
Team events: legendary — you have to experience them
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