Multinational Customer Service Specialist in International insurance servicing clients in cooperation with external partners. Contributing to the management of insurance in the Asia Pacific region.
About the role
- Patient Support Specialist handling patient inquiries and scheduling for our online diagnostic platform. Collaborating with teams to maintain service quality and patient satisfaction.
Responsibilities
- Handling incoming calls, chats, and emails to address patient inquiries.
- Scheduling patient appointments for medical treatment, mental wellness coaching, and teletherapy treatment programs.
- Complete medical records requests.
- Work within Zendesk and Dr. Chrono to complete administrative tasks.
- Providing information about services to prospective patients.
- Communicate directly with psychologists and medical treatment providers to complete tasks assigned.
- Processing payments, including refunds and creating itemized statements.
- Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.
- Processing requests for the release of medical records.
- Effectively multitasking and prioritizing various responsibilities.
- Collaborating with other departments.
- Maintaining full compliance with HIPAA policies and procedures.
- Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.
- Other duties as assigned.
Requirements
- Ability to communicate clearly, professionally, and with empathy when interacting with patients and external parties.
- Strong verbal and written communication, documentation, and interpersonal skills.
- Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.
- Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.
- Strong collaboration skills with success in both in-person and remote team settings.
- Technologically proficient; skilled at navigating multiple software platforms simultaneously.
- Proficient in Microsoft Office and Google Suite applications.
- Knowledge of medical terminology, diagnostic codes, and pharmacology.
- High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities
Benefits
- Competitive salary and benefits package (health, dental, vision, 401K)
- Professional development opportunities
- Paid Holidays & PTO
- STD and LTD
- Paid life insurance and voluntary life insurance options
- Professional Development Reimbursement Program
- Canine pet policy
- Free snacks and drinks in the office
- Company meetings with paid lunches
- Access to our diagnostic evaluation(s)
- Team building events including but not limited to company picnics
Job title
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