Detail - oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
About the role
- Account Manager responsible for servicing healthcare accounts in Abu Dhabi. Involves client communication, content creation, and management of team workflow.
Responsibilities
- Take ownership of the day-to-day servicing of accounts, supporting senior leadership, campaign delivery and internal coordination.
- Act as a main point of contact for the client, responding to queries and escalating risks as required.
- Draft press releases, messaging documents, written Q&As and other communications in line with client tone of voice, with minimal supervision.
- Manage junior team members to ensure administrative accuracy, timely reporting, and smooth workflow delivery.
- Drive day-to-day account activity, ensuring deadlines are met through proactive management of internal and external approvals.
- Develop strategies, content ideas and activation concepts for events, campaigns, content calendars and internal communications.
- Maintain key account documents including WIP reports, media trackers and monthly KPI trackers.
- Support financial administration, including timesheets, job costing, and scope monitoring.
- Build and maintain strong media relationships, securing interviews, op-eds, and coverage aligned with the agreed scope of work.
Requirements
- Bachelor’s degree in Public Relations, Communications or a related field.
- 3-5 years of account management experience in an agency environment, managing large or complex accounts in the healthcare industry.
- Strong project and time management skills, with proven ability to manage multiple deliverables and tight deadlines.
- Excellent written and verbal communication skills and confidence managing stakeholder relations.
- Problem solving mindset and the ability to stay calm under pressure.
- Enthusiastic, proactive and highly organised with a collaborative approach to teamwork.
Benefits
- Be part of a global, growing organisation with exposure across multiple markets.
- Work in a collaborative, multicultural environment.
- Opportunity for career growth as the organisation expands.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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