Senior Analyst in Continuous Improvement responsible for implementing operational efficiency initiatives at Banco ABC Brasil. Engaging in process automation and continuous transformation projects.
Responsibilities
Map, review, and redesign operational processes with a focus on efficiency, controls, and customer experience;
Identify opportunities to automate and digitize manual or repetitive activities;
Conduct operational diagnostics and root-cause analyses to propose sustainable solutions;
Support the implementation of continuous improvement methodologies and tools (Lean, Six Sigma, BPM, etc.);
Develop and monitor performance indicators (KPIs) related to efficiency and productivity;
Collaborate with technology, product, compliance, and audit teams to ensure the feasibility and compliance of proposed solutions;
Participate in strategic transformation projects at the directorate level, promoting a culture of innovation and continuous improvement.
Requirements
Proven experience in reviewing and improving operational processes within financial institutions;
Certifications in Lean, Six Sigma or BPM. Black Belt certification is a strong differential;
Knowledge of automation tools (RPA, scripts, workflows) and data analysis;
Analytical capability, systems thinking, and a results-oriented mindset;
Strong communication and stakeholder management skills across different areas and hierarchical levels;
Degree in Engineering, Business Administration, Economics, IT, or related fields.
Benefits
Health insurance;
Dental care (Omint);
Life insurance;
Profit sharing (PLR);
Performance bonus / PPR;
"ABC with You": an employee and family support program offering legal, social, psychological, and financial assistance;
Meal voucher;
Food (grocery) voucher;
Extended parental leave: 20 days paternity and 6 months maternity;
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