Hybrid NOC Analyst, 2nd Shift

at Acumen Technology

• Job title: NOC Analyst, 2nd Shift
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $45,000 - $52,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Nashville, United States

About the role

• NOC Analyst responsible for client backup checks and alert triage for Acumen Technology. Supporting after-hours calls and resolving issues during the second shift.

Responsibilities

• Client Backup Checks: Review and verify the success of scheduled backups across multiple platforms and clients.
• Alert Triage: Monitor, review, and troubleshoot automated alerts generated by Acumen’s systems.
• Service Ticket Management: Triage and troubleshoot tickets assigned to the team; escalate to higher-tier resources when appropriate.
• After-Hours Call Support: Field and respond to incoming after-hours client calls during the second shift, resolving issues within scope or escalating appropriately.
• Disaster Recovery Testing: Deploy and document virtual environments in the cloud using client backup solutions.
• New Client Onboardings: Assist with onboarding new clients into Acumen’s systems and tools.
• Tool Management & Monitoring: Manage and support Acumen’s monitoring, management, and security platforms across clients.
• Continuous Improvement: Identify opportunities to improve monitoring coverage using existing tools or new solutions.
• Documentation & Time Tracking: Accurately track time and maintain detailed documentation within service tickets.
• Client Communication: Provide clear, professional communication to clients during troubleshooting and incident response.
• Have fun working
• Be serious about mastering technology
• Be located in or directly around Nashville, TN or be willing to relocate.

Requirements

• We are a hybrid work environment. Applicants should be located in or around the Nashville area for those days that we are in the office
• Intermediate understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment..
• Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time

Benefits

• $45,000-52,000 based on experience
• Hybrid workplace
• 100% employer paid health insurance (medical and dental)
• Mileage and phone reimbursement
• Fun working environment and culture
• 401k with a maximum 4% match.