Strategic leader within Smarsh's Enterprise Sales Team, managing large global client relationships. Driving sales processes for SaaS compliance solutions in regulated industries.
About the role
- Associate Account Director at a marketing agency, managing client relationships and assisting in digital strategy development. Supporting account growth and team leadership in a hybrid role.
Responsibilities
- Act as a secondary point of contact for clients, ensuring their needs are effectively communicated and addressed.
- Collaborate closely with the Account Director to support the growth of client relationships and revenues.
- Develop a deep understanding of client’s business dynamics, strategies, and objectives.
- Assist the Account Director in identifying new service opportunities and developing actionable plans for client growth.
- Contribute to the formulation of scopes of work (SOW) and account reviews, ensuring alignment with client objectives and agency resources.
- Engage actively in client communications, gradually taking on more responsibilities based on skill level and aptitude.
- Facilitate communication between the agency's departments, ensuring smooth project execution and drawing upon the expertise available.
- Participate in weekly/bi-weekly team meetings and one-on-ones, as directed by the Account Director.
- Work alongside the Account Director in coaching and training marketing team members, offering regular feedback and identifying areas for growth.
- Assist in the interview process for potential team members and partake in discussions on team structure and development.
- Monitor client deliverables, ensuring the quality meets agency standards and client expectations.
- Actively participate in the billing processes, assisting with budget management and profitability assessments.
- Proactively identify potential challenges or red flags in projects and strategize solutions alongside the Account Director.
- Participate actively in internal training sessions and workshops, aiming to acquire the skills necessary for a transition to the Account Director role.
Requirements
- Bachelor's degree in Marketing, Business, or related field
- Experience in a client-facing role (2+ years preferred)
- Strong communication, leadership, and problem-solving
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