Responsable des opérations - mandat immobilier basé à Paris pour le client principal de Nhood. Conduire des chantiers structurants et améliorer la performance opérationnelle.
About the role
- Assistant Manager managing service delivery of husbandry hub providing support for global customers at Inchcape. Overseeing operational activities of Principal accounts and quality management in maritime services.
Responsibilities
- The Assistant Manager CLS Operations (Hub) is responsible for managing service delivery of the husbandry hub providing the support for global or regional customers in line with the company/department process and strategy.
- Oversees the operational activities of the defined Principal(s) accounts, assisting the Hub team, SVC performance, Stakeholder engagement and continuous improvement of the Service Center & Principals Accounts delivery specific to the hub location.
- Understand customer requirements of services and communicate the requirements to the Local Port agents and the service delivery centre in as per Standard Operating Procedures (SOP)
- Ensure and manage full utilisation of the operating (ERP) IT system(s) and tools available by all the relevant stakeholder’s usage, including but limited too, port calls management
- Coordinate daily operational requirements of assigned customers ensuring service delivery by the port agent and the service delivery centre
- Oversee and manage the day-to-day service delivery of the Hub Principal team to ensure all procedures are competently executed
- Manage and monitor principal requests, reporting, procedures and policies, working instructions and principal contractual requirements
- Quality Management Ensures service delivery standard failures by Service Centre, team, individual or LPA are escalated and reported for follow up with the relevant stakeholder
- Ensure compliance with the principal requests, procedures and policies, working instructions and contractual requirements
Requirements
- Bachelor’s degree in Maritime Administration, Business Administration or related field recognized equivalent from an accredited university preferred; equivalent experience may be substituted for educational requirements.
- 2-4 years’ experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment.
- Preferably with experience in Port Agency (shipping services) with exposure to various commodities and vessel types utilized in the port of assignment.
- Industry experience: logistics and professional services (preferably around ports / shipping; desired)
- Experience working within a complex multi-national, multi-cultural organization; desired.
- Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO).
- Experience working within pre-defined processes and procedures – delivering work in accordance with SLA’s (Service Level Agreements).
Benefits
- Generous time off and paid holidays
- Three weeks’ vacation (immediately upon date of hire)
- 10 days Personal/Sick time
- 12 paid holidays
- Paid parental leave
- Employee Assistance Program (EAP)
- Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
- Career growth and opportunities for promotions. We develop and hire from within!
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