Account Manager responsible for customer - facing service in oncology at Guardant Health. Collaborating with sales and gathering customer insights to enhance service.
About the role
- Account Manager managing school licenses within Automated Accounts segment for EdTech company. Engaging customers proactively to drive renewal, upsell opportunities, and customer satisfaction.
Responsibilities
- Proactively engage schools prior to renewal to discuss subscription, usage, satisfaction, renewal and upsell opportunities that align with customer needs.
- Maintain strong customer relationships by proactively engaging prioritized accounts and support growth and product adoption.
- Identify trends and improve engagement by tracking customer interactions, customer feedback and outcomes.
- Ensure records and school information are maintained, accurate and organized in Salesforce.
- Collaborate with Sales, Marketing, Product and Customer Support to provide an exceptional customer experience.
Requirements
- 2+ years experience in Sales Support, Customer Success or similar roles, preferably within Education, Technology or SaaS industries.
- Experience using CRM tools such as Salesforce.
- A demonstrated ability to deliver high-quality training to educators, strong customer service and resolve issues effectively.
- Exceptional written and verbal communication skills.
- A clear understanding of the needs and challenges of teachers and educators in the K-12 sector.
Benefits
- Collaborative, impactful work environment
- Our global 3P Community
- Best in class benefits including a Group RRSP Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Manager for Oncology managing customer - facing service and collaboration with Guardant Health teams. Handling HCP requests and fostering relationships with clients in a remote environment.
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