Director of Account Management managing B2B relationships and strategic initiatives at Progressive Leasing. Leading account management teams to optimize client relationships and drive growth.
About the role
- Account Manager managing school licenses within Automated Accounts segment for EdTech company. Engaging customers proactively to drive renewal, upsell opportunities, and customer satisfaction.
Responsibilities
- Proactively engage schools prior to renewal to discuss subscription, usage, satisfaction, renewal and upsell opportunities that align with customer needs.
- Maintain strong customer relationships by proactively engaging prioritized accounts and support growth and product adoption.
- Identify trends and improve engagement by tracking customer interactions, customer feedback and outcomes.
- Ensure records and school information are maintained, accurate and organized in Salesforce.
- Collaborate with Sales, Marketing, Product and Customer Support to provide an exceptional customer experience.
Requirements
- 2+ years experience in Sales Support, Customer Success or similar roles, preferably within Education, Technology or SaaS industries.
- Experience using CRM tools such as Salesforce.
- A demonstrated ability to deliver high-quality training to educators, strong customer service and resolve issues effectively.
- Exceptional written and verbal communication skills.
- A clear understanding of the needs and challenges of teachers and educators in the K-12 sector.
Benefits
- Collaborative, impactful work environment
- Our global 3P Community
- Best in class benefits including a Group RRSP Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director overseeing account management for Purchasing Power at Progressive Leasing. Leading team strategies and client relationship management while enhancing account performance in a hybrid work setting.
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