Customer Care Specialist supporting Spanish market at bsport, providing exceptional support through Intercom and email. Collaborating with teams to enhance customer experience and resolving inquiries professionally.
About the role
- Customer Service Analyst providing support to customers in order processing and digital access. Collaborating with teams to ensure timely resolutions and a seamless customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Manage and resolve queries related to order management and digital support.
- Collaborate with internal teams to troubleshoot and resolve complex issues.
- Document customer interactions accurately and thoroughly.
- Identify and suggest improvements to enhance customer experience and operational efficiency.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Stay informed about changes in systems, processes, and product offerings.
Requirements
- Background in customer service or ability to demonstrate strong support and problem-solving skills.
- Experience working in a team-oriented environment.
- Proficiency in basic MS Word and Excel.
- Excellent written and verbal communication skills.
- Ability to manage and resolve customer complaints effectively.
- Strong attention to detail and analytical thinking.
- Self-motivated and capable of working independently.
- Adaptability to changes in business priorities and customer needs.
Benefits
- Day 1 Health care Coverage with up to 2 dependents
- Competitive retirement plan – Pearson doubles your contribution.
- Volunteering days and employee wellbeing assistance.
- Annual pay increase and performance bonus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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