IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Responsibilities
- Asesorar, guiar y resolver los requerimientos técnicos y funcionales de los usuarios de SAP Ariba y otras soluciones en idioma español, inglés y portugués.
- Facilitar la adopción mediante la creación de material de valor que facilite el uso de la herramienta.
- Seguimiento constante en la atención de solicitudes de soporte hasta su resolución.
- Seguimiento en la atención de proveedores para los diferentes eventos de las cuentas.
- Aclarar dudas al equipo y ser fuente de información para quien lo solicite.
- Creación de manuales y guías rápidas para la atención de clientes y/o capacitación.
Requirements
- Estudiante de Ingeniería industrial o carrera a fin
- 3er. año universitario en adelante
- Capacidad de trabajar en equipos multidisciplinarios con un enfoque ágil
- Capacidad de análisis y resolución de problemas
- Ingles intermedio - avanzado (escrito y hablado)
- Portugués intermedio - avanzado (escrito y hablado)
- Proactividad y disposición al aprendizaje.
Benefits
- Salario competitivo
- Paquete de capacitaciones y certificaciones técnicas
- Paquete de beneficios
- Ambiente de trabajo dinámico y colaborativo
- Atractiva oportunidad para estudiantes que buscan su primer empleo
- Desarrollo de habilidades y crecimiento profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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