Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
About the role
- Documentation & Process Support Specialist maintaining Confluence spaces and knowledge articles. Supporting the education team and providing operational support within the USIS team at Bettermile.
Responsibilities
- Maintaining and improving the structure of our Confluence spaces within the USIS pillars.
- Creating, updating, and organizing documentation and knowledge articles.
- Supporting the education team with learning materials and internal stakeholder communication.
- Providing operational support to the Support team (approx. 30%).
- Ensuring knowledge is easy to find, up to date, and clearly presented.
Requirements
- Strong organizational and documentation skills with great attention to detail.
- Able to summarize complex content from different sources and make it easy to understand.
- Confident in communicating across different teams and stakeholders.
- Fluent in English (C1+) with a structured, proactive, and collaborative working style.
- Experienced with Atlassian tools (Confluence, Jira) or comparable systems (Notion, SharePoint, wikis), and comfortable using MS Office and Google Workspace.
Benefits
- 27 vacation days (with a 5-day week model)
- Remote work from anywhere for up to 12 weeks per year
- Regular team breakfasts, fitness & wellness classes, company runs, and other events
- Fruits, snacks, drinks, and coffee with a variety of milk are a given
- Outstanding flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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