Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Documentation & Process Support Specialist maintaining Confluence spaces and knowledge articles. Supporting the education team and providing operational support within the USIS team at Bettermile.
Responsibilities
- Maintaining and improving the structure of our Confluence spaces within the USIS pillars.
- Creating, updating, and organizing documentation and knowledge articles.
- Supporting the education team with learning materials and internal stakeholder communication.
- Providing operational support to the Support team (approx. 30%).
- Ensuring knowledge is easy to find, up to date, and clearly presented.
Requirements
- Strong organizational and documentation skills with great attention to detail.
- Able to summarize complex content from different sources and make it easy to understand.
- Confident in communicating across different teams and stakeholders.
- Fluent in English (C1+) with a structured, proactive, and collaborative working style.
- Experienced with Atlassian tools (Confluence, Jira) or comparable systems (Notion, SharePoint, wikis), and comfortable using MS Office and Google Workspace.
Benefits
- 27 vacation days (with a 5-day week model)
- Remote work from anywhere for up to 12 weeks per year
- Regular team breakfasts, fitness & wellness classes, company runs, and other events
- Fruits, snacks, drinks, and coffee with a variety of milk are a given
- Outstanding flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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