Customer Success Manager at Dealerware transforming automotive retailers into mobility networks. Responsible for customer adoption, satisfaction, and retention strategies.
About the role
- Student Consultant assisting real estate agents in CRM system implementation and support. Engaging in problem-solving and enhancing workflow efficiencies within a supportive startup environment.
Responsibilities
- Support in advising real estate agents on the introduction and use of a broker CRM system and connected software solutions
- Assist in analyzing processes and preparing initial optimization proposals
- Configure and customize workflows, automations and integrations
- Prepare and support training sessions and workshops (online and in-office)
- Work in 1st-level support: receive customer inquiries and escalate more complex cases to experienced colleagues
- Create and maintain documentation and user guides
- Actively learn and further develop your knowledge of software, digitalization and the real estate industry
Requirements
- Enrolled student in a relevant field, e.g. Business, Real Estate Management, Computer Science or similar ā career changers with a willingness to learn are welcome
- Problem-solving skills and enjoyment in providing practical support to people
- Analytical thinking with a good sense for root causes and opportunities for improvement
- Patience and empathy when dealing with users ā including those without an IT background
- Interest in digital tools and an affinity for software solutions
- Independent, structured working style and team spirit
- Very good German skills (at least B2/C1 level); English skills are a plus
Benefits
- Secure position in a future-oriented startup with exciting development opportunities
- Practical experience in Consulting & Customer Success ā an ideal complement to your studies
- Flexible working hours and variable weekly hours (minimum 12 hours/week), allowing a good balance between study and work ā you can optionally take on more hours during semester breaks
- Modern office workspace with the option to work partially from home by arrangement
- Modern software and AI tools to support your work and expand your skills
- Pleasant working atmosphere with responsibility, short decision-making paths and flat hierarchies
- Attractive compensation for your working student position
- Continuing education opportunities and real learning-on-the-job
- Free drinks and snacks in the office (coffee, water, soft drinks etc.)
- Team events such as karting, game nights or joint celebrations
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