Hybrid Wellness Guide I, Customer Care Representative

Posted 2 months ago

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About the role

  • Answer customer questions and attend to customer concerns via chat, text, & phone
  • Process refunds, replacements, and orders
  • Make product recommendations and help customers track orders
  • Take payment information and verify customer account details
  • Maintain customer confidence and protect sensitive information
  • Manage large volumes of incoming calls or open tickets
  • Identify and assess customer needs to achieve satisfaction and resolve complaints
  • Expedite corrections or adjustments and follow up to ensure resolution
  • Refer complaints of service failures to designated departments for investigation
  • Explain support processes within the organization and take on new skills as needed
  • Contribute to team efforts and perform other responsibilities as assigned
  • Occasional travel (<5%) as required with advance notice

Requirements

  • High school diploma or equivalent
  • Must have previous experience in customer support
  • Demonstrated ability to multitask, prioritize & manage time effectively
  • Ability to speak effectively before groups of customers or employees
  • Strong verbal & written English communication skills
  • Basic mathematical ability
  • Ability to deal with problems involving a few concrete variables in standardized situations
  • Ability to understand & carry out instructions furnished in written, oral, or diagram form
  • Business Process Outsourcing or call center experience
  • Amazon experience (strongly preferred)
  • Shopify experience
  • Gladly or similar platform (Freshdesk or Zendesk) experience
  • Great sense of humor & positive “can-do” attitude
  • Legally authorized to work in Mexico
  • Availability Oct 6, 2025 - Feb 28, 2026 and for one of the specified EST shifts

Benefits

  • Competitive compensation
  • Paid sick time

Job title

Wellness Guide I, Customer Care Representative

Job type

Experience level

Junior

Salary

MX$131 per hour

Degree requirement

High School Diploma

Location requirements

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