VP of Campaign Measurement and Insights leading analytics team for Sharecare’s digital healthcare platform. Overseeing campaign performance insights and collaborating with sales for strategic client engagements.
About the role
- As VP at USAA, oversee analytics for omni-channel service experiences. Drive insights to improve member service across varied platforms with leadership in metrics and operational insights.
Responsibilities
- Oversees the complete analytics lifecycle across all service channels
- Develops and delivers clear, concise insights highlighting delivery gaps, friction points, and key quality assurance metrics
- Monitors and analyzes quantitative and qualitative service performance metrics across the organization
- Surfaces top member pain points and opportunities to improve complaint and escalation experiences
- Partners with the Line of Business (LoB) leaders to integrate operational data with member satisfaction data
- Ensures servicing standards are measurable and tracked in operational reporting
- Provides operational friction insights to inform digital design and optimization efforts
- Promotes transparency by making operational performance data visible and actionable across the organization
- Monitors operational data to anticipate systemic risks
- Develops and maintains dashboards to monitor adherence to service standards
Requirements
- Bachelor’s Degree OR 4 years of related experience may be substituted in lieu of degree
- 10 years of progressive leadership experience in defining and implementing data analytics strategy
- 8 years of people leadership experience in building, managing and/or developing high-performing teams
- Extensive experience leading transformational initiatives impacting multiple businesses and/or platforms
- Significant experience in leveraging data and analytics to drive customer/member experience improvements
- Deep understanding of emerging technologies such as AI, personalization, and cloud computing
- Strong technical acumen with demonstrated experience partnering in cross-functional collaboration with teams
- Exceptional communication and stakeholder management skills
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Vice President driving GPO Optimization & Automation strategies at Vizient. Leading operational improvements and cross - functional collaboration to enhance member experiences.
EO
Fachkrankenpfleger:in in der interdisziplinären Intensivpflege in Oldenburg, Deutschland. Verantwortung für die Pflege und Betreuung von Patient:innen in einem engagierten Team.
VP of Analytics for Sam's Club at Synchrony, leading marketing analytics and strategy alignment to drive profitable growth. Overseeing acquisitions learning agenda and ensuring high - quality analytics delivery.
VP of Enrollment Strategy driving growth initiatives for Health & Wellness platform. Collaborating across teams to enhance operational enrollment capabilities and strategic alignment.
High - impact analytics leader converting complaint data into early - warning intelligence and opportunities. Collaborating with business leaders to drive actionable insights for customer experience improvements.
VP, Analytics leading portfolio diagnostics and strategies for Sam's Club's credit growth initiatives. Collaborating with cross - functional teams and providing insights on customer behavior.
Vice President managing strategic PR programs at a leading consumer PR agency. Leading teams, developing PR strategies, and ensuring client satisfaction across various accounts.
Vice President of Public Relations managing consumer home and luxury lifestyle products at HUNTER, developing strategic PR plans and leading account teams for profitability.
Vice President Business Transformation leading business initiatives and cross - functional execution for a leading risk and claims administration partner. Fostering growth and innovation through data - driven solutions in a caring culture.