Hybrid Vice President, Application Support Manager

at BNY

• Job title: Vice President, Application Support Manager
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Angular, Ansible, Docker, Java, Kafka, Kubernetes, Linux, Oracle, Python, Splunk, SQL, Terraform, .NET
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Vice President, Application Support Manager in global financial services company. Maintaining and supporting complex applications while collaborating with business and application development stakeholders.

Responsibilities

• Maintains and supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Monitors changes to applications and their operating environment.
• Analyzes any complex issues.
• Recommends technical solutions on application problems.
• Leads major incident management calls for resolution of high priority incidents.
• Reviews and develops updates of contingency documentation and processes.
• Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 6 to 8 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
• Familiar with Agile Methodologies, DevOps, and minor software development; familiarity with tools and technologies such as Ansible, Docker, Kubernetes, Linux, Java, Oracle, Python, Splunk, App Dynamics, AI, and Terraform at various competency levels.
• Previous success in supporting with coding experience with simple scripts.
• Experience with .NET development, Java, Angular, Kafka, Hazel Cast, SQL, and Sybase.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• Access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.