Senior Manager leading User Researchers for Spotify's core mobile experience, guiding strategy and ensuring impactful research. Driving user - centered decisions across Spotify's products and experiences.
About the role
- Senior UX Researcher driving innovative, customer-centric journeys at Exact Sciences. Responsible for user research and insights across multiple channels to enhance UX.
Responsibilities
- Design and execute qualitative and quantitative research that is impactful, cost-effective, and addresses business needs, including writing, programming, and analyzing surveys, and planning, moderating, and analyzing qualitative research interviews.
- Oversee the vendor-led execution of primary research (exploratory to evaluative; quantitative to qualitative, primary and secondary).
- Synthesize research results, prepare clear, compelling and impactful presentations, and confidently share insights with stakeholders, leadership and partners both in person and virtually.
- Work closely with other members of the Strategy, Research & Insights team to build connections between existing and emerging insights, including connecting customer satisfaction data.
- Drive adoption of human-centered design thinking in development of all CX, Marketing, and other enterprise strategy communications.
- Manage and prioritize multiple research and insights projects in parallel.
- Ability to work both independently and within a team.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to travel 20% of working time away from work location, may include overnight/weekend travel.
Requirements
- Bachelor’s degree in Research, Customer Insights, Human Factors, Psychology, Marketing or related field of study; or High School Degree/General Education Diploma (GED) and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree.
- 5+ years of experience in market or UX research, customer experience and/or marketing.
- Demonstrated proficiency in learning, implementing, and managing primary qualitative and quantitative market and/or UX research.
- Demonstrated ability to effectively engage and communicate in a constructive and collaborative relationship with a cross-functional team that includes designers, product managers, subject matter experts (SMEs), and company leaders.
- Demonstrated ability to learn, understand, and break down complex business operation functions, customer journeys, user needs, and workflows.
- Experience with UX research utilizing various methods such as usability studies, contextual inquiry, or surveys.
- Demonstrated proficiency in communicating user research findings with cross functional partners to drive impact.
- Proficient with variety of visual design software tools including Miro, Adobe Suite, PowerPoint, and other Microsoft tools.
- Ability to create and organize files in a manner that allows for quick retrieval and efficient updates.
- Proficient with basic computer skills to include Internet navigation, email usage, and word processing.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
User Experience Research Intern supporting user research and product design in SaaS with Norton & Avast. Collaborating with teams to understand user behaviour and improve security products.
Senior UX Researcher driving product impact for mental healthcare at Spring Health. Collaborating with cross - functional teams to enhance user experience and insights in mental health services.
UX Research intern supporting product development for safety technology with user experience and usability tests. Collaborating with multidisciplinary teams to enhance user experience concepts and methodologies.
Lead end - to - end user research and market intelligence. Build research systems and translate insights into actionable product and design recommendations.
Senior Design Researcher shaping web and app experiences for General Motors. Collaborating with cross - functional partners to develop user - centered design insights.
Senior UX Researcher at SimSpace focusing on delivering actionable insights for product strategies through research initiatives. Engaging with technical user populations to inform product decisions under tight timelines.
Senior UX Researcher responsible for building and scaling user research practices at Stay22. Join a growing team revolutionizing travel media and enhancing user experiences through effective insights.
User Research Intern assisting with research studies and data analysis at Kabam. Mentorship opportunities from experienced user research team available in Vancouver office.
Senior User Researcher at Back Market leading customer journey research and insights. Shaping product development and consumer experience for a sustainable tech marketplace.