About the role

Senior Design Researcher shaping web and app experiences for General Motors. Collaborating with cross-functional partners to develop user-centered design insights.

Responsibilities

Curate and organize design guidelines, interaction principles, and requirements in a centralized web app leveraged by internal GM stakeholders with the goal of reducing ambiguity, accelerating delivery, and increasing consistency across teams.
Ensure product guidelines remain dynamic, scalable, and aligned with evolving business and customer needs.
Design and field mixed methods research studies including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing to inform and inspire product and design decisions.
Enhance your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
Collaborate seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
Work quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the web and app experiences.
Work on multiple projects concurrently in a very fast-paced environment, ensuring that quality deliverables are achieved on time.
Stay up-to-date with the latest industry news and developments.
Contribute to the continued evolution of the team’s workflows and processes to further improve quality and performance.
Have exceptional communication & presentation skills, both written and verbal.

5 or more years executing user research to inform interactive product design required
Strong portfolio with work samples showcasing expertise in user research required
Excellent written, visual, and verbal communication skills
Knowledge of design thinking methods
Familiarity with common design user experience research tools (e.g., dScout, Optimal Workshop, Qualtrics, User Testing, and Figma)
Familiarity with data science practices and working closely with data scientists/analysts in the design space (A/B testing, data analysis, etc.)
Proficient in multiple user research methodologies is required (contextual inquiry, empathy interviews, ethnography/observational research, heuristic evaluation and expert reviews, usability testing; surveys, card sorting/tree testing - information architecture, focus groups, competitive evaluation, SUS testing)
Proficient in all aspects of study planning/fielding/analysis/synthesis/socialization of key findings (i.e., team consultation, recruiting, methodology and metrics development, analysis, reporting results, socialization of key findings, etc.) required
Ability to work collaboratively required
Automotive experience strongly preferred.