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Phoenix GroupUser Experience Consultant
User Experience Consultant in the Colleague Experience team at Phoenix Group. Deliver innovative solutions and enhance user experiences within the People Function.
About the role
- Lead the design and execution of tactical usability research studies (moderated and unmoderated) for prototypes spanning Enrollment flows, ER/MBR management tools, and reporting dashboards.
- Rapidly synthesize research findings and translate or implement them directly into clear, prioritized design requirements and actionable feedback for the Senior Designers and Product Owners or implement recommended design updates as needed.
- Collaborate closely with Product Owners and Senior Designers to define research goals and ensure alignment with key business outcomes and UX KPIs.
- Design user flows and conceptual wireframes based on research findings and present validation plans to internal stakeholders.
- Own the validation phase of the Dual-Track Agile process, ensuring every major design decision is tested before handoff to Engineering.
- Create and maintain an organized, accessible repository of research artifacts, user profiles, and synthesis documents to promote Certainty across the product teams.
- Advocate for the user by communicating insights at scheduled intervals with internal stakeholders, ensuring the human impact of our work is understood by all.
- Work with and contribute to the organization's Design System by providing validation on component usability.
- Keep up to date with modern research methodologies and industry best practices.
Requirements
- Ideally 3-5 years of experience in UX design, with a strong emphasis on user research and validation activities (portfolio should showcase synthesis and research impact).
- Expert proficiency in designing and leading usability research studies, including writing scripts, recruiting, moderating, and analyzing qualitative data.
- Deep understanding of UX KPIs and how they relate to validating design assumptions and measuring project success.
- Proficient with Figma for modifying prototypes used in testing.
- Exceptional communication and presentation skills, specifically the ability to compellingly communicate user pain points and research findings to senior stakeholders.
- Prior experience working within a fast-paced, Agile or Dual-Track Agile environment.
- Strong critical and design thinking skills, with a passion for turning ambiguity into clear, testable hypotheses.
- Be a lifelong learner and have a strong sense of curiosity about user behavior.
Benefits
- alternative medicine coverage
- flexible PTO
- up to 16 weeks paid parental leave
- paid holidays
- a 401k program
- cell phone reimbursement
- transportation perks
- education reimbursement
- 1 week of paid paw-ternity leave
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