About the role

UX Researcher at The New York Public Library shaping user-centered design through actionable insights. Advocating for user needs and teaching best practices within the organization.

Responsibilities

Own the end-to-end user research projects, including research plan, study design, participant recruitment, moderation, and synthesis.
Communicate insights through high-impact artifacts such as personas, journey maps, and research repositories.
Advocate for user needs and user research in product strategy meetings, ensuring that patron needs is a priority.
Analyze findings and write insights that provide guidance and empathy for the product team, but also to our library partners.
Teach best practices for user research and usability testing to the Digital team and the broader Library staff.
Conduct workshops on synthesis and empathy-building to help non-researchers interpret findings and apply them to their work.
Share a range of qualitative and quantitative research skills and principles of core research methodologies.
Improve accessibility and inclusivity of digital products by ensuring research reaches underserved and diverse populations.
Collaborate with Product Designers to validate wireframes and high-fidelity prototypes.
Present findings to diverse audiences, using compelling storytelling and visual aids.

Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, Information Science (MLIS), or a related social science field -OR- 5+ years of professional experience conducting user research for digital product
Advanced degree (Master's or PhD) in a relevant field is a plus but not required.
5+ years of professional experience conducting user research for digital products.
A strong portfolio or case studies demonstrating your research process, methodology selection, and the direct impact of your findings on a product.
Experience working in an agile environment alongside product managers and engineers.
Experience advocating for user research in organizations with varying levels of UX maturity.
Proficiency in both generative (discovery) and evaluative (testing) research methods.
Exceptional ability to translate data into storytelling that inspires action.
Ability to design and facilitate design workshops that enable cross-disciplinary collaboration that are outcomes driven
Proficiency with research and design tools such as Figma (for prototype testing), UserTesting, Optimal Workshop, and research repository software (e.g., Dovetail or EnjoyHQ).
Strong moderation skills with the ability to remain neutral and build rapport with diverse patron groups.
Strong writing skills to synthesize clear and incisive insights.
Strong presentation and storytelling skills to enable cross institutional interest and understanding