Workforce Manager managing service workforce planning and operations at leading travel platform ab in den urlaub. Ensuring effective staffing and communication with internal and external teams.
About the role
- Transportation Analyst at Midea Carrier focusing on e-commerce logistics performance and solutions implementation. Collaborating with various teams to enhance service level and reduce costs.
Responsibilities
- Monitor carrier performance, identify issues and propose solutions;
- Implement solutions to optimize product delivery, improve service levels and reduce costs;
- Monitor and analyze transportation KPIs (delivery lead time, failed delivery rate, etc.);
- Support team assistants;
- Resolve customer issues and questions related to product delivery;
- Track and manage complaints and returns/feedback;
- Identify bottlenecks and opportunities for improvement in transportation processes;
- Participate in developing strategies to optimize the e-commerce transportation process;
- Analyze data and performance indicators for e-commerce logistics;
- Prepare reports and dashboards to present logistics performance;
- Identify trends and develop predictive metrics;
- Maintain relationships with carriers and logistics partners;
- Coordinate and integrate with other company areas (commercial/sales, Customer Service (SAC), Distribution Center (DC), etc.);
- Participate in setting area goals and objectives;
- Monitor contracts with carriers and logistics service providers.
Requirements
- Bachelor’s degree completed in Logistics, Business Administration, International Trade, Engineering, or related fields;
- Proven experience in e-commerce transportation operations is required;
- Advanced Excel skills;
- Knowledge of processes, continuous improvement and strong written and verbal communication skills;
- Expected behaviors: proactivity, initiative and problem-solving ability.
Benefits
- Medical and dental insurance;
- Meal allowance;
- Transportation allowance;
- Life insurance;
- Private pension plan;
- PAR - Profit Sharing (Participation in Profits and Results);
- Discounts on Midea Carrier products for you, friends and family;
- Midea Carrier Education Program - subsidy provided to employees for ongoing development and learning at colleges, universities and educational institutions (after 12 months with the company);
- Testers Program - aims to improve the quality and efficiency of Midea Carrier products through employee use and evaluation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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