Workforce Manager managing service workforce planning and operations at leading travel platform ab in den urlaub. Ensuring effective staffing and communication with internal and external teams.
About the role
- Dropship Executive supporting eCommerce growth through effective supplier and order management. Monitoring performance and ensuring an efficient customer experience in a collaborative environment.
Responsibilities
- Support eCommerce growth by ensuring a smooth customer experience
- Manage daily activities such as orders, invoices, returns and refunds
- Monitor supplier performance, stock availability, and compliance
- Continuously improve processes for strong commercial results
- Daily monitoring of SLAs and proactive management of backorders
- Seamless onboarding of new suppliers and maintenance of delivery promises
- Create and manage dropship reporting templates and track performance metrics
Requirements
- 2-4 years’ experience in eCommerce operations, marketplace/dropship fulfilment, or order management
- Strong commercial awareness
- Proficient in Microsoft Excel, PowerPoint with familiarity with Power BI dashboards
- Detail-oriented, with a passion for online retail, operational excellence, and customer experience
- Excellent communication and organisational skills, with the ability to manage multiple stakeholders and priorities.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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