Content Designer designing online services and administrative content for DigitalService GmbH des Bundes. Collaborating with multidisciplinary teams to create understandable content for state interactions.
About the role
- Training Content Specialist at SugarCRM designing and delivering engaging content across various formats. Collaborating with experts to drive customer engagement and success.
Responsibilities
- Create engaging training content including videos, how-to guides, live webinars, and in-app walkthroughs to support product onboarding and ongoing education.
- Build and maintain self-paced eLearning courses in our LMS, applying basic instructional design principles to ensure clarity and effectiveness.
- Develop in-app guidance using tools like Pendo, or similar to provide just-in-time learning within the product interface.
- Assist with webinar logistics and facilitation, helping to host monthly live training sessions and customer education events.
- Collaborate cross-functionally with product managers, customer success, support, and marketing to ensure accurate, timely, and customer-relevant content.
- Support content updates when new features are released or documentation needs to be refreshed.
- Contribute to email-based learning campaigns, including writing copy for product education series and onboarding journeys.
Requirements
- 1–3 years of experience in training content development, instructional design, customer education, or a related field.
- Familiarity with digital learning tools (e.g., Camtasia, Articulate Rise/Storyline, LMS platforms, screen recording software).
- Basic video editing and visual storytelling skills.
- Strong written communication skills with a focus on clarity, tone, and engagement.
- Interest in SaaS, CRM, or B2B technology products.
- Ability to manage multiple projects, stay organized, and deliver on deadlines.
- A growth mindset and willingness to learn new tools and techniques.
Benefits
- UK Pension Scheme
- Private medical and dental insurance
- Health & Wellness Reimbursement Program
- Unpaid sabbatical leave
- Educational Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)
- We are a merit-based company with many opportunities to learn, excel and grow your career!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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