Technical Support & Monitoring Analyst providing Level 1 support and managing IT incidents for a leading payment processing company. Collaborating with International Card Organizations to resolve technical issues for systems.
About the role
- Associate role providing advanced desktop support within a global financial services company. Focused on troubleshooting and resolving hardware and software issues in a Windows and macOS environment.
Responsibilities
- Provide advanced desktop support for Windows 11 and macOS environments
- Troubleshoot and resolve issues related to Microsoft 365 applications and services
- Support mobile devices using Microsoft Intune Company Portal
- Administer and maintain Active Directory user accounts, group policies, and permissions
- Utilize SCCM for software deployment, patch management, and system imaging
- Maintain a strong customer service mindset and ensure timely resolution of support tickets
- Assist with troubleshooting and support of proprietary and line-of-business applications
Requirements
- Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required
- 2-5 years of experience in technical and customer-support required experience in the securities or financial services industry is a plus
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate are a plus
- Strong communication and interpersonal skills
- Ability to troubleshoot a wide range of hardware and software issues
- Ability to work independently and as part of a team
Benefits
- competitive compensation
- benefits and wellbeing programs rooted in a strong culture of excellence
- paid leaves, including paid volunteer time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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