Software Engineer responsible for analyzing and resolving bugs in existing systems for clients. Managing support tickets and maintaining technical documentation in Thailand.
About the role
- Associate role providing advanced desktop support within a global financial services company. Focused on troubleshooting and resolving hardware and software issues in a Windows and macOS environment.
Responsibilities
- Provide advanced desktop support for Windows 11 and macOS environments
- Troubleshoot and resolve issues related to Microsoft 365 applications and services
- Support mobile devices using Microsoft Intune Company Portal
- Administer and maintain Active Directory user accounts, group policies, and permissions
- Utilize SCCM for software deployment, patch management, and system imaging
- Maintain a strong customer service mindset and ensure timely resolution of support tickets
- Assist with troubleshooting and support of proprietary and line-of-business applications
Requirements
- Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required
- 2-5 years of experience in technical and customer-support required experience in the securities or financial services industry is a plus
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate are a plus
- Strong communication and interpersonal skills
- Ability to troubleshoot a wide range of hardware and software issues
- Ability to work independently and as part of a team
Benefits
- competitive compensation
- benefits and wellbeing programs rooted in a strong culture of excellence
- paid leaves, including paid volunteer time
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HVAC Trainer & Technical Support developing and delivering training programs at Granite Group Wholesalers. Involving product training, sales team collaboration, and monitoring training effectiveness.
Trainer & Technical Support developing HVAC educational materials and facilitating training. Collaborating with sales teams and providing technical support for products and services.
Trainer and Technical Support developing HVAC educational materials and training programs. Collaborating with staff to enhance employee performance and customer support.
Trainer & Technical Support for HVAC, developing educational materials and conducting training for branch personnel and customers. Provide technical support and monitor training effectiveness while collaborating with sales and marketing teams.
Data and AI Support Engineer ensuring stability and performance of AI/ML solutions at Michelin. Problem - solving technical issues affecting data pipelines and models while collaborating with users.
Providing training, technical support, and educational program development in HVAC for Granite Group Wholesalers LLC. Collaborating with internal staff and client presentations to enhance product understanding and sales.
IT Support Engineer providing technical support to clients while working with a dynamic IT team. Involves client interactions and on - site support in Central Coast California areas.
Technical Support Engineer providing post - sale assistance for customers using Delinea's Identity Security Platform. Involving troubleshooting technical issues and communicating resolution plans across diverse international teams.
Technical Support Engineer resolving complex issues in real - time for connected hardware and software platform. Collaborating with customers and internal teams to improve system reliability and documentation.