Systemadministrator ACD addressing 2nd - & 3rd - Level - Support needs for IT services across 6,000 colleagues. Responsible for ACD systems from installation to maintenance while fostering technology input.
About the role
- Technical Team Lead managing a team of IT technicians and overseeing infrastructure projects. Collaborating closely with clients and ensuring efficient IT support.
Responsibilities
- You will lead and motivate a team of IT technicians.
- You will coordinate tasks and ensure smooth operations within the team.
- You will support our customers in IT matters — both remotely and on-site.
- As the technical point of contact, you will accompany projects for the clients assigned to you.
- You will advise, plan, implement, and further develop IT infrastructure projects.
- You will also perform administration tasks in Microsoft- or Linux-based environments.
Requirements
- Completed IT training or a comparable qualification
- At least 3–4 years of professional experience in IT administration or IT infrastructure
- Initial leadership experience is an advantage
- Solid knowledge of IT infrastructure and applications — especially client and server technologies, networks, backup solutions, and monitoring
- Strong communication and presentation skills
- Solution-oriented and service-minded working style
- Enjoyment of teamwork and client interaction
- Independent, flexible, and reliable way of working
- High level of commitment, responsibility, and loyalty
- Quick to learn and highly engaged with assigned tasks
- Languages: German: at least C1 level
- English: at least B2 level
- Education: Completed IT degree or an equivalent qualification (preferred but not mandatory)
- Industry experience: No specific industry experience required — solid IT administration practice is expected
Benefits
- Varied tasks — from small projects to large, complex challenges
- Opportunity to work with and support different customers on a daily basis
- Work with modern technologies in an innovative environment
- Excellent opportunities for personal and professional development
- Structured onboarding with clear training paths (online and on-site)
- In this position: the perspective to advance into an operations manager role
- Additional benefits: modern workplaces including a company mobile phone
- Attractive supplementary benefits such as company pension plan and JobRad (company bike)
- Strong team spirit, open communication, and collegial cooperation
- Flexible working hours, free snacks & fruit, and regular team events
- High degree of personal responsibility and short decision-making paths
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