Head of Corporate Administration at Titan Wealth overseeing national delivery of corporate administration services. Leading teams to ensure compliance and high-quality service delivery for corporate clients and members.
Responsibilities
Set and own the national operating model for Corporate Administration, ensuring consistent delivery across all regions and service lines.
Define service standards, controls, and performance expectations appropriate for a large-scale, specialist BAU function.
Own end-to-end operational performance, capacity, and resilience of Corporate Administration.
Ensure the function remains focused on BAU service excellence, with change activity adopted in a controlled manner.
Oversee end-to-end administration services supporting specialist corporate propositions, including: Auto-enrolment and workplace pensions, Group risk administration, Healthcare benefits administration, Corporate pension governance, Employee engagement and workplace advice programmes.
Maintain accurate, timely, and compliant delivery across all corporate service lines.
Lead and develop Corporate Administration managers and team leaders aligned to each corporate specialism.
Work in close partnership with corporate consultants across each specialist area, ensuring administration services are aligned to consultant-led delivery models and client expectations.
Ensure corporate administration services operate in line with FCA requirements and internal governance frameworks applicable to corporate and workplace propositions.
Requirements
Significant experience leading corporate or workplace administration services at scale.
Demonstrated ability to support consultant-led corporate propositions through operational delivery.
Proven track record of delivering compliant, accurate, and resilient BAU services.
Experience managing multi-specialism teams in regulated environments.
Strong general education with demonstrable experience leading regulated corporate or workplace administration services.
Evidence of senior operational leadership in a complex, multi-site or large-scale service environment.
Relevant CII or industry qualifications in: Group Risk, Healthcare Benefits, Pensions / Auto-enrolment, Leadership, people management, or operational management certifications.
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