VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
EA
Hybrid Technical Support Supervisor
Posted last month
About the role
- Supervision of a professional support team, including skills development and performance management
- Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
- Highlight areas of improvement and recommend changes in methods, processes, and tools.
- Work with the leadership team to drive growth and transformation initiatives
- Handle supervisor escalations and follow up on customer satisfaction surveys.
- Hire, develop, and train support team to match business requirements
- Work with QA team to provide feedback when needed.
- Provide feedback on technical and soft skills to support agents when needed.
- Create team culture and environment that is employee focused.
- Maintain a great working atmosphere that allows personal and professional development to each one of the team members.
- Encourage participation on site/team events that foster a positive work environment.
Requirements
- 3+ years of experience in customer service, preferably in a technical support environment.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Strong attention to detail and confident decision-making under pressure.
- Proven ability to analyze problems and deliver effective solutions.
- Collaborative team player who builds trust and drives team success.
- Results-driven mindset with a focus on meeting performance goals.
Benefits
- Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
NI
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