Technical Support Engineer providing client support for Anaqua's IP management solutions. Collaborating with clients and internal teams to resolve issues and ensure satisfaction.
About the role
- Product Upgrade Support Engineer assisting Anaqua with client upgrades. Collaborating on technical issues and coordinating upgrade processes with internal teams in a hybrid setting.
Responsibilities
- Play a key role in the Support organization, working with clients to maintain a current version
- Manage the support upgrade queue for rapidly growing client base (approximately 400 clients globally)
- Interact with clients via (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues (SQL Server 2019 & 2022, IIS 7 and 8, ASP.NET, C#, WCF, SQL Server Reporting Services) as well as major third-party products and toolsets
- Work closely with the Client Directors, Hosting, and Anaqua Services, to ensure clear responsibilities of each upgrade
- Execute the upgrade process between clients and internal teams
- Position may require some on call availability
Requirements
- 5-6 or more years of experience in a client facing role within a software, or implementation services company
- Bachelor’s degree in computer science or related field
- Strong problem-solving and project management skills
- Excellent Oral/Written communication
- Motivated by a fast-paced, team environment
- Ability to multitask and work on multiple complex tasks
- Technical literacy and a quick study with new technologies
- Object Oriented Programming - Microsoft ASP.NET and C# preferred
- Web Server Administration and Configuration (Microsoft IIS 7 and/or 8)
- SQL scripting with Microsoft SQL Server 2019 & 2022
Benefits
- friendly environment
- exciting and rewarding opportunities for future career development
- competitive salaries with benefits
- sound training program for new employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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