Process Support Engineer at Applied Materials providing hands - on engineering support for semiconductor processes across locations. Collaborating with global partners to drive process innovations in semiconductor manufacturing.
About the role
- Technical Support Engineer providing expert hardware support for Onto Innovation semiconductor tools via remote and on-site assistance. Collaborate with teams for troubleshooting and product improvements.
Responsibilities
- Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
- Develop and effectively communicate with internal and external customers on plans of action and results
- Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
- Provide on the job training to Field Service Engineers
- Provide Field Service input to New Product Development through design reviews and testing
- Provide support of documentation development and qualification criteria during New Product Introduction
- Provide occasional support of field service activities in a field service engineer capacity
- Must be able to remain in a stationary position for lengthy periods of time
- Constantly positions self to access serviceable areas in a cleanroom environment
- Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment
Requirements
- Proficient in Microsoft Office products
- Familiar with PC's and have a strong troubleshooting background
- Ability to travel both domestically and internationally and have a current Visa or entry permission
- 50% travel required
- Minimum 5 years of experience in Field Support Service
- BS in an electronics discipline or equivalent military experience in a technical field
- Outstanding verbal and written communication skills necessary
Benefits
- health/dental/vision/life/disability
- PTO
- 401K plan with employer match
- Employee Stock Purchase Program (ESPP)
- health & wellness initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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