Hybrid Technical Support Specialist

at AT&T

• Job title: Technical Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €2,400 per month
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Cyber Security
• Location requirements: Hybrid, Bratislava, Slovakia

About the role

• IT Specialist part of Financial Team managing asset disposal and IT ordering processes for TSI. Collaborating with cross-functional teams and ensuring successful delivery of IT initiatives.

Responsibilities

• Execute and manage all IT related ordering for International TSI and PMATT Projects.
• Monitor and track ordering progress, identifying and mitigating issues proactively.
• Collaborate with IT teams to assess technical requirements and ensure alignment with business needs.
• Work as part of the TSI Asset Disposal team to ensure proper disposal of AT&T Assets by meeting all audit requirements and deadlines.
• Work as part of the invoice approval team to ensure timely approval and tracking of invoices and solve any arising issues.
• Understand TSI infrastructure, cloud technologies, and cybersecurity best practices.
• Serve as the primary contact for technical and project teams for all Asset Disposal areas
• Facilitate clear communication to ensure ordering/project status is visible to all parties involved.
• Provide regular updates and manage expectations.
• Work closely with cross-functional teams, including TSI technical teams, Accounts Payable, Global Supply chain, Asset Disposal team and external vendors.
• Identify opportunities to enhance Asset Disposal and invoice approval processes, tools, and methodologies.
• Implement industry best practices to improve efficiency.
• Maintain comprehensive tracking of Asset Disposal progress.
• Address discrepancies between invoices and orders.
• Always execute our money saving attitude by finding ways to reduce costs.
• Driving continuous improvement in the above areas.

Requirements

• Degree in a Business Management discipline or a closely related relevant discipline or strong relevant work experience.
• 5+ years of experience in Business Management/financial roles within IT.
• Proficient in ordering and tracking related tools (e.g., Ingot, SharePoint, Punchout catalogues for various vendors) will be considered a plus.
• Solid understanding of IT infrastructure.
• Familiarity with shipping documentation and processes
• Strong problem-solving skills and the ability to manage multiple projects simultaneously.
• A confident, open communicator and be capable of working independently and remotely from your immediate management team.
• Able to demonstrate the ability to take an independent lead and be self-driven.
• Able to demonstrate a diligent, methodical approach.
• Good numeric skills and be proficient in the use of Microsoft office suite, especially Excel.
• Good verbal and written communication skills
• Above all a zeal for delighting your customer, and for continuous improvement, is key to your approach to work.
• Language: Proficient in both written & spoken English. Ability in additional languages is desirable as your role will interact with AT&T associates in many countries.