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Hybrid Technical Support Specialist

at AT&T
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Posted 3 weeks ago

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About the role

  • Execute and manage all IT related ordering for International TSI and PMATT Projects.
  • Monitor and track ordering progress, identifying and mitigating issues proactively.
  • Collaborate with IT teams to assess technical requirements and ensure alignment with business needs.
  • Work as part of the TSI Asset Disposal team to ensure proper disposal of AT&T Assets by meeting all audit requirements and deadlines.
  • Work as part of the invoice approval team to ensure timely approval and tracking of invoices and solve any arising issues.
  • Understand TSI infrastructure, cloud technologies, and cybersecurity best practices.
  • Serve as the primary contact for technical and project teams for all Asset Disposal areas
  • Facilitate clear communication to ensure ordering/project status is visible to all parties involved.
  • Provide regular updates and manage expectations.
  • Work closely with cross-functional teams, including TSI technical teams, Accounts Payable, Global Supply chain, Asset Disposal team and external vendors.
  • Identify opportunities to enhance Asset Disposal and invoice approval processes, tools, and methodologies.
  • Implement industry best practices to improve efficiency.
  • Maintain comprehensive tracking of Asset Disposal progress.
  • Address discrepancies between invoices and orders.
  • Always execute our money saving attitude by finding ways to reduce costs.
  • Driving continuous improvement in the above areas.

Requirements

  • Degree in a Business Management discipline or a closely related relevant discipline or strong relevant work experience.
  • 5+ years of experience in Business Management/financial roles within IT.
  • Proficient in ordering and tracking related tools (e.g., Ingot, SharePoint, Punchout catalogues for various vendors) will be considered a plus.
  • Solid understanding of IT infrastructure.
  • Familiarity with shipping documentation and processes
  • Strong problem-solving skills and the ability to manage multiple projects simultaneously.
  • A confident, open communicator and be capable of working independently and remotely from your immediate management team.
  • Able to demonstrate the ability to take an independent lead and be self-driven.
  • Able to demonstrate a diligent, methodical approach.
  • Good numeric skills and be proficient in the use of Microsoft office suite, especially Excel.
  • Good verbal and written communication skills
  • Above all a zeal for delighting your customer, and for continuous improvement, is key to your approach to work.
  • Language: Proficient in both written & spoken English. Ability in additional languages is desirable as your role will interact with AT&T associates in many countries.

Job title

Technical Support Specialist

Job type

Full Time

Experience level

Mid levelSenior

Salary

€2,400 per month

Degree requirement

Bachelor's Degree

Tech skills

CloudCyber Security

Location requirements

HybridBratislavaSlovakia

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