VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
About the role
- Delight our customers: Create great experiences for our customers when they need help. Build trust and strong relationships with customers.
- Be a product expert: Learn Assembled's product intimately and help customers (and other team members!) do the same.
- Resolve issues: Investigate new, thorny issues in the product and partner closely with engineering to fix issues.
- Represent the voice of the customer: Represent our customers' needs and struggles to drive our product in a strong direction
- Improve how we operate: Whether it's tooling, systems or processes, we'll rely on you to help us scale our support.
Requirements
- 2+ years in a technical customer-facing role at a SaaS company
- Experience working with SQL, APIs and integrations
- Customer empathy: You genuinely enjoy solving customer problems and can collaborate effectively with people from all walks of life.
- Strong technical aptitude and troubleshooting skills: You’re not afraid to roll up your sleeves and query our database or replicate an API error. You have strong attention to detail and a demonstrated track record of learning and applying new technical skills.
- Persistence and resourcefulness: You have the grit, determination, and resilience to push through roadblocks in highly unstructured environments.
- Excellent communication: You write quickly, concisely, and clearly. You can break down complex concepts into easily digestible pieces and are comfortable hopping on an occasional customer call.
- Growth mindset: You embrace new ideas, are not afraid of change, and are comfortable challenging the status quo and your own biases. You are open to receiving and giving feedback.
- Team player: You are naturally collaborative and enjoy helping your teammates out.
- Dependable: You understand the importance of reliability and are available to work 9am-6pm GMT and participate in occasional holiday coverage as needed.
Benefits
- Offers Equity
- Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
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NI
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