Hybrid Technical Support

at Assembled Products Corporation

• Job title: Technical Support
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $80,000 - $115,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, San Francisco, United States

About the role

• Technical Support role assisting customers with Assembled's Workforce Management product over email and Slack. Resolve issues and provide strong customer support while growing internal processes.

Responsibilities

• Delight our customers: Create great experiences for our customers when they need help. Build trust and strong relationships with customers.
• Be a product expert: Learn Assembled's product intimately and help customers (and other team members!) do the same.
• Resolve issues: Investigate new, thorny issues in the product and partner closely with engineering to fix issues.
• Represent the voice of the customer: Represent our customers' needs and struggles to drive our product in a strong direction
• Improve how we operate: Whether it's tooling, systems or processes, we'll rely on you to help us scale our support.

Requirements

• 2+ years in a technical customer-facing role at a SaaS company
• Experience working with SQL, APIs and integrations
• Customer empathy: You genuinely enjoy solving customer problems and can collaborate effectively with people from all walks of life.
• Strong technical aptitude and troubleshooting skills: You’re not afraid to roll up your sleeves and query our database or replicate an API error. You have strong attention to detail and a demonstrated track record of learning and applying new technical skills.
• Persistence and resourcefulness: You have the grit, determination, and resilience to push through roadblocks in highly unstructured environments.
• Excellent communication: You write quickly, concisely, and clearly. You can break down complex concepts into easily digestible pieces and are comfortable hopping on an occasional customer call.
• Growth mindset: You embrace new ideas, are not afraid of change, and are comfortable challenging the status quo and your own biases. You are open to receiving and giving feedback.
• Team player: You are naturally collaborative and enjoy helping your teammates out.
• Dependable: You understand the importance of reliability and are available to work 9am-6pm GMT and participate in occasional holiday coverage as needed.

Benefits

• Offers Equity
• Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.