Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
KG
Hybrid Technical Support Representative
Posted 4 months ago
About the role
- Technical Support Representative handling technology-related inquiries for Guidewire systems. Delivering effective support and ensuring a positive experience for external agencies and teams.
Responsibilities
- Deliver timely and effective technical support to system users
- Monitor the issue resolution process by coordinating with multiple resources
- Ensure clear and timely communication of resolution updates
- Communicate issues to leadership that warrant broader consideration
- Navigate and utilize multiple components of the Guidewire system
- Apply technical expertise to collaborate with internal teams
- Provide post-training support as new agent locations are onboarded
- Conduct quality assurance testing on the system
Requirements
- Three or more years of experience in an information technology capacity
- Experience with the Guidewire platform including Policy Center, Producer Engage and Billing Center
- Experience with customer-facing digital portals, databases and billing systems
- Knowledge of commercial insurance or financial services proprietary extranets
- Skill in analysis, critical thinking and problem-solving
- Ability to provide high-quality professional customer service
- Proficient in both verbal and written communication
- Skill in time management, organizational and prioritization skills
- Proficient with Microsoft Office Suite
Benefits
- Competitive Salary
- Bonus Structure
- Profit Sharing
- Medical, Dental, Vision Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
- Employer Paid Life Insurance
- Voluntary Life Insurance
- 401K with Company Match
- PTO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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