Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Responsibilities
Performs routine healthcare information system and application support
Utilizes analytical skills and experiences to investigate or escalate support issues
Resolves incidents and services requests
Assists in the creation and maintenance of training documentation
Incorporates appropriate presentation techniques to support and/or lead training sessions
Researches, analyzes and makes recommendations for application workflow improvements
Creates and analyzes reports created using multiple reporting mechanisms
Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
Promotes and participates in a team approach
Works with other departments and outside vendors
Requirements
Bachelor's Degree required
Area of focus in Information Technology, Healthcare, Business, or related field preferred
One year of relevant experience in application support, hardware or interface preferred
If applicable, IT certification must be obtained within six months of date of hire and within three attempts of certification testing
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