Onsite Application Support Analyst – IT Ambulatory App

Posted 5 hours ago

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About the role

  • Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.

Responsibilities

  • Performs routine healthcare information system and application support
  • Utilizes analytical skills and experiences to investigate or escalate support issues
  • Resolves incidents and services requests
  • Assists in the creation and maintenance of training documentation
  • Incorporates appropriate presentation techniques to support and/or lead training sessions
  • Researches, analyzes and makes recommendations for application workflow improvements
  • Creates and analyzes reports created using multiple reporting mechanisms
  • Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
  • Promotes and participates in a team approach
  • Works with other departments and outside vendors

Requirements

  • Bachelor's Degree required
  • Area of focus in Information Technology, Healthcare, Business, or related field preferred
  • One year of relevant experience in application support, hardware or interface preferred
  • If applicable, IT certification must be obtained within six months of date of hire and within three attempts of certification testing

Benefits

  • Flex work schedule available
  • Limited on-call shifts

Job title

Application Support Analyst – IT Ambulatory App

Job type

Experience level

Junior

Salary

$26 - $42 per hour

Degree requirement

Bachelor's Degree

Location requirements

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