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Hybrid Technical Support Professional

at Honeywell
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Posted 2 weeks ago

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About the role

  • Provide customer support that meets the high standards of Technical Support
  • Resolve customer cases within target response and resolution times.
  • Correctly resolve the reported issue and symptoms.
  • Prioritize cases with a focus on critical cases, then high priority, then medium and low priority.
  • Provide timely communication and status updates on the progress of customer cases until resolution.
  • Ensure the customer is satisfied and that the issue has been resolved before closing each case.
  • Engage in the creation and updating of knowledge articles.
  • Share knowledge articles with customers, HPS service and project engineers (wiki, recorded webinars, YouTube, monthly sessions, knowledge sharing mails, forums, etc.)
  • Actively engage in product readiness from a Technical Support perspective (NPI, product training availability, test equipment, software access, RQUP)
  • Fulfill daily indivicual and team activities, as well as assigned projects, according to the established performance level.
  • Contribute to the continuous improvement of department’s performance or company’s performance: identifies constantly the opportunities of improvement for own activity and department’s activities (Kaizen ideas in accordance with the objectives of the company) and through coaching techniques
  • Centralizes monthly data regarding department planning and achievements
  • Measure and reports daily department performance;
  • Proactive engagement in projects and process transitions within the department
  • Meet the goals of the department / team and the behavioral goals of Honeywell
  • Involvement in & support of ERP deployment and enhancements

Requirements

  • Preferred minimum 3-4 years of related experience (Technical Support)
  • Bachelor’s degree in the fields of Information technology, Electronics, or other relevant fields of study.
  • Good knowledge systems and applications is a plus
  • Good standard of ability with Microsoft Office applications
  • Proven organizational and self-motivation skills
  • Ability to interact with a wide variety of customers in different countries
  • Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
  • Has a hands-on approach
  • Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
  • Good verbal and written communication skills
  • Fluent in English
  • Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)

Benefits

  • Competitive Salary regularly increased based on your performance
  • Enjoy 25 vacation days per year, plus extra days off for life's special events
  • We provide meal vouchers
  • Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
  • Medical Insurance Plan paid by the company
  • Christmas and Easter bonuses
  • Recognition & referral bonus programs
  • Comprehensive induction, ongoing training and development to set you up for success
  • In-house and external learning platforms (Udemy) to continue to expand your skills
  • Work experience opportunities to help you grow your career with us
  • Global employee networks to help you connect and grow
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
  • In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
  • Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
  • Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
  • Frequent Employee Engagement activities fostering an inclusive and diverse work environment
  • 3 + 2 hybrid work arrangement to support your work-life balance
  • Flexible working hours
  • Fresh fruit days in the office

Job title

Technical Support Professional

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

ERP

Location requirements

HybridBucharestRomania

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