Hybrid Technical Support Professional

at Honeywell

• Job title: Technical Support Professional
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Bucharest, Romania

About the role

• Delivering technical support and customer satisfaction as part of Honeywell's global team. Engaging in problem-solving and enhancing customer experiences across various platforms.

Responsibilities

• Provide customer support that meets the high standards of Technical Support
• Resolve customer cases within target response and resolution times.
• Correctly resolve the reported issue and symptoms.
• Prioritize cases with a focus on critical cases, then high priority, then medium and low priority.
• Provide timely communication and status updates on the progress of customer cases until resolution.
• Ensure the customer is satisfied and that the issue has been resolved before closing each case.
• Engage in the creation and updating of knowledge articles.
• Share knowledge articles with customers, HPS service and project engineers (wiki, recorded webinars, YouTube, monthly sessions, knowledge sharing mails, forums, etc.)
• Actively engage in product readiness from a Technical Support perspective (NPI, product training availability, test equipment, software access, RQUP)
• Fulfill daily indivicual and team activities, as well as assigned projects, according to the established performance level.
• Contribute to the continuous improvement of department’s performance or company’s performance: identifies constantly the opportunities of improvement for own activity and department’s activities (Kaizen ideas in accordance with the objectives of the company) and through coaching techniques
• Centralizes monthly data regarding department planning and achievements
• Measure and reports daily department performance;
• Proactive engagement in projects and process transitions within the department
• Meet the goals of the department / team and the behavioral goals of Honeywell
• Involvement in & support of ERP deployment and enhancements

Requirements

• Preferred minimum 3-4 years of related experience (Technical Support)
• Bachelor’s degree in the fields of Information technology, Electronics, or other relevant fields of study.
• Good knowledge systems and applications is a plus
• Good standard of ability with Microsoft Office applications
• Proven organizational and self-motivation skills
• Ability to interact with a wide variety of customers in different countries
• Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
• Has a hands-on approach
• Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
• Good verbal and written communication skills
• Fluent in English
• Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)

Benefits

• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• 3 + 2 hybrid work arrangement to support your work-life balance
• Flexible working hours
• Fresh fruit days in the office