Application Support Analyst providing front line support for financial management systems. Engaging with clients in the financial industry to ensure systems are operationally ready.
About the role
- Technical Support Specialist responsible for resolving issues with payment terminals. Working at Wallee, a leader in payment processing and technology.
Responsibilities
- Wallee is a leading provider of payment services and technologies offering innovative solutions.
- The technical support specialist for payment terminals provides support and troubleshooting for physical payment terminals.
- Ensure efficient and secure payment processing in accordance with customer requirements.
- Work closely with customers, technicians, and vendors to resolve issues and implement solutions.
- Monitor and initiate preventive measures for performance and security issues affecting payment terminals.
- Provide support and training to junior support staff and customers.
Requirements
- Education: Degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- Experience: Minimum 2 years of experience in technical support, particularly related to payment processing systems or Point-of-Sale (POS) technology.
- Technical knowledge: Familiarity with various payment processing software and hardware, network troubleshooting, and security protocols.
- Communication: Strong verbal and written communication skills and interpersonal abilities; ability to convey technical information to non-technical users in English and German (French is a plus).
- Problem-solving skills: Strong analytical and problem-solving abilities, using data logs for decision-making.
Benefits
- A modern and secure workplace in the heart of Winterthur with opportunities for personal development
- Become part of an agile, young team and help shape our products with your ideas
- Play a key role in product development within a dynamic company and work on international projects with leading firms in the financial sector
- Flexible structures and flat hierarchies
- 4 weeks of remote work per year
- Free coffee, tea, and soft drinks
- Team events and regular social activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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