Support Engineer providing high - quality IT support onsite and managing video conferencing systems in Lisbon, Portugal. Responsible for user assistance and maintaining operational integrity across various systems.
About the role
- Technical Support Manager leading technical support for sensor products at Blue Cube Systems. Driving team development and ensuring customer satisfaction through effective technical assistance.
Responsibilities
- Lead and develop a team of 4–6 technical specialists by 2026 (electrical/electro-mechanical and practical field experience).
- Oversee the daily activities of subordinates, assigning tasks and monitoring performance.
- Provide ongoing and ad hoc support to clients and subsidiaries.
- Collaborate with Manufacturing on New Product Introduction (NPI) handover, test coverage, Spares/Return Merchandise Authorization (returns/repairs process) (RMA) trends and factory escapes.
Requirements
- Minimum: B.Eng./B.Tech in Electrical, Electronic, or Mechatronic Engineering.
- 5+ years in technical support/field service for industrial/embedded/electro-mechanical products.
- Minimum of 2 years leading a team.
- Experience in Electronic fault finding and improvements, Software development (Python, Pascal, C), Linux Systems and Engineering Support.
- Strong diagnostics across electronics, sensors, networking, and Linux based software (logs, services, permissions, shell basics).
Benefits
- Coaching and training for subordinates to enhance their technical skills and customer service abilities.
- Continuous improvements in support processes.
- Flexible working arrangements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Manager at voize tackling technical issues for AI - powered healthcare solutions. Driving system integrations and ensuring customer success in a fast - growing startup environment.
Technical Support Specialist providing customer care and technical support for Avidbots products. Continuous interaction with clients and resolution of technical issues in a hybrid work environment.
Premium Support Rep at Concord Technologies assisting healthcare customers with document exchange solutions. Focused on customer service and support using AI - driven technology in a hybrid work environment.
Systems Management Specialist maintaining and optimizing IT infrastructure for clients. Collaborating on innovative solutions and troubleshooting issues to ensure peak performance.
Technical Support Engineer at Advansys providing support for RAID - related systems and troubleshooting various data technologies. Collaborating with cross - functional teams to enhance efficiency and resolve issues.
Lead Production Support Analyst managing production support operations for Individual Solutions & WFG applications. Focus on availability, performance, and operational excellence in a hybrid work environment.
Loan Support Analyst Senior responsible for covenant monitoring, financial analysis, and ensuring compliance with loan documents for PNC. Collaborating on a portfolio of commercial real estate loans with heightened borrower interactions.
Technical Support Engineer providing troubleshooting and diagnostic support for KLA equipment. Collaborating with specialists and supporting escalated issues with 40 - 70% travel.
Customer Support Engineer providing exceptional support for Zoho's SaaS products in the European market. Collaborating with teams to resolve technical issues and assist customers in optimizations.