Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- Technical Support Manager leading technical support for sensor products at Blue Cube Systems. Driving team development and ensuring customer satisfaction through effective technical assistance.
Responsibilities
- Lead and develop a team of 4–6 technical specialists by 2026 (electrical/electro-mechanical and practical field experience).
- Oversee the daily activities of subordinates, assigning tasks and monitoring performance.
- Provide ongoing and ad hoc support to clients and subsidiaries.
- Collaborate with Manufacturing on New Product Introduction (NPI) handover, test coverage, Spares/Return Merchandise Authorization (returns/repairs process) (RMA) trends and factory escapes.
Requirements
- Minimum: B.Eng./B.Tech in Electrical, Electronic, or Mechatronic Engineering.
- 5+ years in technical support/field service for industrial/embedded/electro-mechanical products.
- Minimum of 2 years leading a team.
- Experience in Electronic fault finding and improvements, Software development (Python, Pascal, C), Linux Systems and Engineering Support.
- Strong diagnostics across electronics, sensors, networking, and Linux based software (logs, services, permissions, shell basics).
Benefits
- Coaching and training for subordinates to enhance their technical skills and customer service abilities.
- Continuous improvements in support processes.
- Flexible working arrangements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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