Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
About the role
- Technical Support Engineer resolving technical issues for customers with NI products and systems. Involves troubleshooting, education, and advocacy for customer experience improvement.
Responsibilities
- Resolve technical issues for customers across all tiers
- Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame
- Build team and customer technical proficiency
- Provides customer experience improvement feedback to relevant functions
- Escalates complex technical issues internally to the appropriate group
Requirements
- Bachelor of Engineering or Computer Science required (Graduating student)
- Proficiency in one or more programming language is required (LabVIEW experience is preferred)
- Availability to travel in Korea
Benefits
- Employee development programs
- Commitment to corporate citizenship
- Collaboration and team engagement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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