VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
About the role
- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
- Develop knowledge base articles and pre-written responses
- Provide consultation and mentoring to technical support engineers
- Troubleshoot technical customer issues and maintain clear, professional customer interaction
- Report directly to the Technical Support team manager
- Required to commute to the office 3 days per week (office based in Taguig City)
Requirements
- At least 3-4 years of proven relevant professional experience as a technical support engineer
- IT and System administration (minimum of 5 years)
- In depth knowledge and experience with cybersecurity products and solutions
- Networking, data transport and encryption knowledge
- Cloud infrastructure, machine, network and services virtualization experience
- Security concepts and methodologies
- Relational databases and SQL language proficiency
- PowerShell, Bash or other OS scripting languages
- Ability to work on-call hours as assigned
- Troubleshooting and problem deconstruction skills
- Strong written and verbal English communication skills
- Ability to work in diverse, international customer and team environments
- Able to communicate technical concepts at a professional level in multiple languages
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership
- Organized and methodological with great attention to detail
- Would be ideal: proficiency in German, French, Spanish, Japanese, Arabic or Turkish
- Would be ideal: prior or current security clearance
Benefits
- Competitive salaries
- Meaningful equity and bonus program
- Full suite of medical, dental, and vision insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Generous discretionary time off (DTO)
- Paid company holidays
- Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers
- Meaningful work, culture of innovation, and career progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
WA
WalkersSystems Support Analyst
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.
OR
Senior Business Technical Analyst at Organon focusing on Medical Affairs IT programs and support. Collaborating with stakeholders and vendors to ensure system integration and compliance.
Coordenador de Suporte Técnico liderando time para entregar soluções de hospedagem. Atuando na melhoria de processos e interação com clientes estratégicos.
BT
Blue TechnologyLevel 3 Support Analyst
Technical Support Analyst ensuring stability of critical operations and projects that impact many people in Brazil. Join Blue Technology to work in a dynamic and innovative environment.
TG
Ten Lifestyle GroupJunior Support Engineer
Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.
Support Analyst role resolving customer inquiries and IT issues within a global support team. Responsibilities include managing tickets, assisting customers, and troubleshooting systems.
Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.
CY
Customer Experience Agent providing technical support to users via multiple channels. Collaborating with teams and managing customer interactions for improved satisfaction and reduced churn risk.