Providing senior technical support for internal and external users at a wealth management organization. Responsible for troubleshooting, training, and maintaining software and hardware systems.
About the role
- Technical Support Engineer assisting developers using Cloudflare’s products. Troubleshooting issues and ensuring smooth development experiences on the platform.
Responsibilities
- Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
- Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
- Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
- Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements.
- Create and maintain support documentation, knowledge base articles, and sample code snippets.
- Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
- Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
- Contribute to process improvements that make support more efficient and developer-friendly.
Requirements
- 3+ years experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider.
- Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Customer-first mindset with patience, empathy, and strong problem-solving skills.
- Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
- Comfort with debugging code, reviewing logs, and testing APIs.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Support Engineer providing second level support and troubleshooting for US customers. Helping resolve complex technical issues while collaborating with various teams.
IT Support Engineer providing front - line technical support for POS systems and Microsoft 365 administration. Working closely with clients in USA and Canada while based in Hyderabad, India.
Technical Support Specialist focusing on design - related support for customers in a web app and SaaS environment. Collaborating with internal teams to enhance product adoption and customer experience.
Technical Support Specialist handling privacy - related inquiries for Boldr. Collaborating with teams to create processes and documentation for scalable privacy support.
Technical Support Administrator at Bardel Entertainment in Montreal, ensuring technical support and infrastructure for VFX and animation projects. Providing daily tech support for artists and production teams across various platforms.
Entry - level Operations Support Analyst providing operations support at Citi in Chennai, India. Liaising with teams and managing customer queries in a hybrid environment.
Support Specialist educating customers about the MoveDocs platform. Assisting with troubleshooting and creating training materials for effective customer support.
Global Support Engineer serving as a key technical resource at Recurly. Bridging support and engineering to enhance customer experiences while resolving escalated issues.
Senior Support Engineer I resolving complex technical issues for mental healthcare provider Spring Health. Collaborating with Product and Engineering teams to ensure system reliability and observability.