CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
About the role
- Provide first-line support for hardware, software, and connectivity issues.
- Manage and prioritize ServiceNow tickets, ensuring accurate logging, assignment, escalation, and SLA adherence.
- Image, deploy, and maintain laptops, desktops, and mobile devices; assist with repairs and upgrades.
- Install and configure Microsoft Office and other business-critical applications.
- Support AV, video conferencing, VoIP telephony, and mobile devices, including meeting room setups.
- Administer user accounts for onboarding, role changes, and offboarding.
- Execute Joiners, Movers, Leavers (JML) tasks including account setup, hardware provisioning, and desk moves.
- Monitor and manage IT inventory to maintain accurate stock records.
- Communicate technical information clearly to both technical and non-technical users.
- Collaborate with global IT teams to ensure consistent service delivery.
Requirements
- A bachelor's degree in an IT related discipline or equivalent
- 2-5 years of experience in a similar systems support role/IT Service Desk
- Microsoft Windows operating systems (desktop and server), Microsoft Active Directory, and fundamental networking and communications technologies
- Microsoft Exchange, Teams, SharePoint, Azure Cloud, Group Policy, and SCCM
- ViewPoint, Aderant Expert and iManage
- Appreciation of ITIL or similar service management frameworks.
Benefits
- Discretionary annual bonus scheme
- Health insurance cover
- Pension scheme
- Life Assurance
- Income Protection
- Taxsaver and Bike to Work schemes
- Social Committee
- Employee Assistance Programme
- Wellness programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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