Senior Technical Support Engineer responsible for incident resolution and technical project delivery, leading client satisfaction initiatives in IT services.
About the role
- Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
Responsibilities
- Monitoring of product performance and quality of in use Audi vehicles for Internal Combustion engines (ICE) and automatic transmissions.
- Identification and reporting of product shortcomings based on information from various sources.
- Performance of technical analyses on product shortcomings.
- Communication with Audi Dealers to support effective repair of in use Audi vehicles.
- Ensure successful “Technical Launch” for all new Audi models and major new systems.
- Monitor and report the effectiveness of implemented countermeasures in the field.
Requirements
- Minimum 5 years of experience in automotive industry.
- Required: Bachelor Degree or equivalent degree in automotive engineering.
- Analytical and conceptual thinking – using logic and reason, creative and strategic.
- Communication skills – interpersonal, presentation and written.
- Computer savvy – skilled in the use of software.
- Extensive technical and product knowledge.
- Ability to problem solve and prioritize.
- Ability to interpret and apply quantitative methodologies.
- Assertiveness.
- Ability to self-motivate and support others.
- Desired: German language skills, French language skills.
Benefits
- Volkswagen Group of America is an Equal Opportunity Employer.
- We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
- We maintain a drug free workplace and perform pre-employment substance abuse testing.
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