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Technical Support Analyst providing first - level support to clients using various applications. Involves troubleshooting, issue escalation, and ensuring customer satisfaction in São Paulo.
About the role
- Will act as Coordinator of a Technical Support cell, with the mission to lead a team that delivers solutions to the Customer as quickly as possible while maintaining excellent relationships.
- Support the team's career development and professional growth, acting as a mentor and reference;
- Promote continuous improvement of the area, with results-oriented management and KPI evolution;
- Proactively collaborate with other company areas, contributing to the development of products, processes and support practices;
- Disseminate the company's values and culture, serving as an example of conduct and leadership;
- Interact directly with clients in strategic or high-complexity situations.
Requirements
- Knowledge of: PDCA, ITIL, KPI development and management, Customer Success and Strategic Planning;
- Previous Experience: desirable minimum of 1 year managing Technical Support teams;
- Education: University degree, preferably in IT;
- Desirable knowledge of Data Analytics.
Benefits
- 🏥 Medical insurance;
- 🦷 Dental insurance;
- 🚋 Transportation voucher or free parking;
- 🚍 Free shuttle service from João Dias terminal to Locaweb;
- 🥘 Meal/Food voucher;
- 💻 Home office allowance;
- 👶 Childcare assistance;
- 🤗 Life insurance;
- 🏋️♀️ Gympass;
- ✈ Vacation & related perks;
- ☕ Unlimited coffee machines;
- 💆♀️ On-site massage and workplace exercise sessions;
- 🎮 Relaxation room with TV, pool table, card games, table tennis, video games and bean bags;
- 🏖️ Day off;
- 💸 Annual PPR (profit-sharing/performance bonus);
- 🍃 Wellness and quality-of-life program;
- 📚 Partnerships with educational and leisure institutions;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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