Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
About the role
- Technical Support Associate providing technical assistance and resolving app queries for Runna users. Collaborating with the Customer Experience team to enhance user satisfaction in fitness app.
Responsibilities
- You’ll help Runna’s who have questions or run into technical issues with the app. You’ll spend your day answering technical queries, helping users troubleshoot problems, and making sure they have a smooth and stress-free experience.
- Deliver fast, professional technical support through our in-app platform, maintaining a world-class standard of service.
- Guide users to get the most out of the Runna App, helping them reach their running goals while building enthusiasm for training.
- Provide technical expertise and support to frontline teams when issues need escalation.
- Communicate with Product and Tech teams to solve challenges effectively.
Requirements
- You have the right to work in the US
- You can come into our Boston office at least 2x a week (Harvard Square)
- You can work Full-Time with regular weekend shifts (i.e. Sunday > Thursday)
- You agree to work a 9 AM - 5:30 PM shift pattern (with some degree of flexibility)
Benefits
- Flexible working – we typically spend 2–3 days a week together in our Harvard Square office
- 25 days holiday, plus bank holidays (which you can take whenever suits you) or unlimited holiday (role dependant)
- 📱Runna subscriptions for you and 5 of your friends (get ready to be your friends fave person or save them for xmas presents!)
- 🧡 Strava membership!
- 🧘 Headspace membership
- 💸 Money every year to spend on gear, events and the gym!
- 🤑 We’ll give you a voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary)
- 🏥 Health insurance (including Dental and Vision) and workplace 401K scheme
- 💖 Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
- 🥕 Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.
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Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
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