Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- You’ll help Runna’s who have questions or run into technical issues with the app. You’ll spend your day answering technical queries, helping users troubleshoot problems, and making sure they have a smooth and stress-free experience.
- Deliver fast, professional technical support through our in-app platform, maintaining a world-class standard of service.
- Guide users to get the most out of the Runna App, helping them reach their running goals while building enthusiasm for training.
- Provide technical expertise and support to frontline teams when issues need escalation.
- Communicate with Product and Tech teams to solve challenges effectively.
Requirements
- You have the right to work in the US
- You can come into our Boston office at least 2x a week (Harvard Square)
- You can work Full-Time with regular weekend shifts (i.e. Sunday > Thursday)
- You agree to work a 9 AM - 5:30 PM shift pattern (with some degree of flexibility)
Benefits
- Flexible working – we typically spend 2–3 days a week together in our Harvard Square office
- 25 days holiday, plus bank holidays (which you can take whenever suits you) or unlimited holiday (role dependant)
- 📱Runna subscriptions for you and 5 of your friends (get ready to be your friends fave person or save them for xmas presents!)
- 🧡 Strava membership!
- 🧘 Headspace membership
- 💸 Money every year to spend on gear, events and the gym!
- 🤑 We’ll give you a voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary)
- 🏥 Health insurance (including Dental and Vision) and workplace 401K scheme
- 💖 Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
- 🥕 Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.
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