Hybrid Technical Support Associate

at Runna

• Job title: Technical Support Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $62,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Boston, United States

About the role

• Technical Support Associate providing technical assistance and resolving app queries for Runna users. Collaborating with the Customer Experience team to enhance user satisfaction in fitness app.

Responsibilities

• You’ll help Runna’s who have questions or run into technical issues with the app. You’ll spend your day answering technical queries, helping users troubleshoot problems, and making sure they have a smooth and stress-free experience.
• Deliver fast, professional technical support through our in-app platform, maintaining a world-class standard of service.
• Guide users to get the most out of the Runna App, helping them reach their running goals while building enthusiasm for training.
• Provide technical expertise and support to frontline teams when issues need escalation.
• Communicate with Product and Tech teams to solve challenges effectively.

Requirements

• You have the right to work in the US
• You can come into our Boston office at least 2x a week (Harvard Square)
• You can work Full-Time with regular weekend shifts (i.e. Sunday > Thursday)
• You agree to work a 9 AM - 5:30 PM shift pattern (with some degree of flexibility)

Benefits

• Flexible working – we typically spend 2–3 days a week together in our Harvard Square office
• 25 days holiday, plus bank holidays (which you can take whenever suits you) or unlimited holiday (role dependant)
• 📱Runna subscriptions for you and 5 of your friends (get ready to be your friends fave person or save them for xmas presents!)
• 🧡 Strava membership!
• 🧘 Headspace membership
• 💸 Money every year to spend on gear, events and the gym!
• 🤑 We’ll give you a voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary)
• 🏥 Health insurance (including Dental and Vision) and workplace 401K scheme
• 💖 Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
• 🥕 Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.