Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
- Assisting new customers (merchants) with technical set-up of their account
- Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
- Ensuring continuity of the merchant business by responding quickly and correctly
- Providing additional product information
- Maintaining a strong customer relationship
- Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.
Requirements
- Native-level proficiency in Dutch or French (both spoken and written) is essential.
- Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
- 1-2 years of work experience in technical support / customer service in a technical environment
- Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
- A high school diploma or equivalent qualification is required.
- Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
- Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
- Proficiency in using computer systems and familiarity with different software applications.
- Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.
Benefits
- Multicultural, fun, and friendly work environment
- Hybrid working model
- Internal growth opportunities (amazing opportunities for career progression)
- Staff incentives and reward schemes
- Permanent position and competitive salary
- Unlimited coffee, fresh fruit during office days
- Free online Spanish lessons (outside working hours)
- Free PT-sessions
- Comprehensive support for mental health and well-being- Ifeel app
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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