Helpdesk Specialist providing Tier - 1 user support and assisting with software testing for U.S. Federal clients in DC Metro Area. Responsible for addressing user queries and managing troubleshooting tickets.
About the role
- Technical Customer Support Specialist resolving phone, email, and chat support tickets at SalesRabbit. Collaborating with teams to enhance customer experience for field sales.
Responsibilities
- You’ll be the go-to problem solver for our clients, resolving phone, email, and chat support tickets.
- Reporting bugs and collaborating with other departments to create the best customer experience possible.
- Your role will be crucial in helping our clients succeed in field sales.
Requirements
- Technical proficiency with iOS, Android, and web applications.
- Experience in technical support or a help desk environment (even better if it's in SaaS!).
- A knack for problem-solving and the ability to troubleshoot complex software issues.
- Excellent communication skills – it’s the biggest part of this job, so we really mean it.
- An eye for detail and a strong team spirit – you’ll work independently but will always have your team’s back.
- A natural sense of empathy and patience to help users of all technical levels resolve their issues.
- Fun to be around – because we believe work should have a little bit of fun, too.
Benefits
- 10 paid holidays
- 20 days of PTO
- Medical, vision, dental, and basic life insurance
- 401(k) 100% matching up to 4% of salary (vesting is immediate)
- Company phone plan covering service for employee and spouse/child
- Fully stocked break room and weekly catered lunches at HQ
- Corporate passes
- Women’s group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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