Helpdesk Specialist providing Tier - 1 user support and assisting with software testing for U.S. Federal clients in DC Metro Area. Responsible for addressing user queries and managing troubleshooting tickets.
About the role
- IT Support Specialist providing full-time IT support to internal customers at REVOLVE. Handling troubleshooting, installation and upgrade of IT equipment and systems.
Responsibilities
- Provide full-time IT support to internal customers
- Operating system and application installation, troubleshooting, and support
- Configuring, installing, and maintaining phone devices (Cloud Mitel and Talk Desk phone system)
- Co-location and server room maintenance (cabling, racking servers, etc.)
- Installation and upgrade of new and existing computer equipment
- Helpdesk for internal customers including printer installs/troubleshooting, any software or hardware malfunctions, OS (Mac or windows) troubleshooting
- Tend to the firewalls/switches/other networking equipment to ensure minimal downtime for all users
- Update/create console logins for various internal systems
- Backup Emails from google domain
Requirements
- 5+ years of experience in a Technical Support or similar role
- Experience in frontline user support
- Knowledge of multiple operating systems (Windows and Mac)
- Experience in configuring/maintenance of Networking devices and Hardware
- Willing to work overtime and weekends when necessary
- Flexible on scheduling – early morning 6am or late morning 10am
- Travel up to 50 to 80% within the LA area
- A+ Certification preferred
- 7+ years of experience in a Technical Support or similar role preferred
Benefits
- hefty discount on items we carry – as in 50% or more off retail prices
- free weekly lunches
- pretty rad company parties
Job title
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