Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
About the role
- Technical Analyst providing technical consultation and implementation of GBG fraud products for customer satisfaction. Collaborating with clients for high-quality solution delivery.
Responsibilities
- Work closely with our clients to deliver world class fraud and risk GBG solutions.
- This may consist of responding to customer queries, providing consultancy on correct usage of the system, liaising with different business and technical teams for issue follow up, identifying and suggesting best practice improvements.
- Work closely with our clients and internal team members to document technical requirements, specification documents, provide technical training and to configure business related rules and other solution functionality.
- This may also consist of responding to customer queries.
- Technical product delivery support during different stages of the project. Provide installation and go live support for the customer.
Requirements
- Minimum 3–6 years of experience in technical analysis or IT solution implementation within an Information Technology environment
- Experience in software solution onsite implementation and system integration
- Familiar with SQL Server database applications, including basic performance tuning (Database design would be an advantage)
- Familiar with API technologies including JSON, REST, and SOAP
- Experience with testing tools such as Postman and JMeter
- Good knowledge of Windows operating systems, networking concepts, and SSL certificate management
- Good knowledge of Microsoft technologies and solutions, including:
- Windows Server and its components (e.g., IIS)
- SQL Server
- .NET Framework
- Web applications and services
- Windows applications and services
- Basic understanding of solution architecture, network structure design, and hardware components
- Experience in system implementation projects, preferably within financial services, fraud risk management, or compliance areas
- Ability to collaborate effectively with technical project teams and business stakeholders
- Strong organizational and time management skills
- Fluent verbal and written communication skills in English
- **Advantageous Skills**
- Experience in Jenkins pipeline development
- Experience with cloud platforms such as AWS, Azure, or Alicloud
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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