Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Work closely with our clients to deliver world class fraud and risk GBG solutions.
- This may consist of responding to customer queries, providing consultancy on correct usage of the system, liaising with different business and technical teams for issue follow up, identifying and suggesting best practice improvements.
- Work closely with our clients and internal team members to document technical requirements, specification documents, provide technical training and to configure business related rules and other solution functionality.
- This may also consist of responding to customer queries.
- Technical product delivery support during different stages of the project. Provide installation and go live support for the customer.
Requirements
- Minimum 3–6 years of experience in technical analysis or IT solution implementation within an Information Technology environment
- Experience in software solution onsite implementation and system integration
- Familiar with SQL Server database applications, including basic performance tuning (Database design would be an advantage)
- Familiar with API technologies including JSON, REST, and SOAP
- Experience with testing tools such as Postman and JMeter
- Good knowledge of Windows operating systems, networking concepts, and SSL certificate management
- Good knowledge of Microsoft technologies and solutions, including:
- Windows Server and its components (e.g., IIS)
- SQL Server
- .NET Framework
- Web applications and services
- Windows applications and services
- Basic understanding of solution architecture, network structure design, and hardware components
- Experience in system implementation projects, preferably within financial services, fraud risk management, or compliance areas
- Ability to collaborate effectively with technical project teams and business stakeholders
- Strong organizational and time management skills
- Fluent verbal and written communication skills in English
- **Advantageous Skills**
- Experience in Jenkins pipeline development
- Experience with cloud platforms such as AWS, Azure, or Alicloud
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
JE
JOTELULU EspañaIT Support Engineer
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
CO
ContentsquareIT Support Engineer
IT Support Engineer providing first - line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.
SO
Technical Support Analyst providing first - level support to clients using various applications. Involves troubleshooting, issue escalation, and ensuring customer satisfaction in São Paulo.
LG
LSEG (London Stock Exchange Group)Senior Engineer, Applications Support
Senior Engineer Applications Support Engineering providing support for Managed File Transfer and Workload Scheduling. Collaborating with a team to enhance automation and operational efficiency.
HG
Hermann Sewerin GmbHTechnical Support Manager
Technical Support Manager developing and coordinating support processes at Hermann Sewerin GmbH. Focusing on customer interaction and innovative AI - assisted tools in technical support.
RE
ResMedWorkday Support Analyst
Workday Support Analyst developing and maintaining IT applications based on business requirements for ResMed. Collaborating with stakeholders and managing technical solutions for the HCM platform.
2I
2 Circle, Inc.Technical Analyst
Technical Analyst supporting B - 1 Flight Systems at 2 Circle, Inc. with expertise in aircraft maintenance and program management.
CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.