Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail-oriented approach.
Responsibilities
Receive, review, and process permit or application requests for completeness and accuracy
Enter and maintain application data in internal systems, databases, or tracking tools
Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
Provide clear guidance to applicants on documentation, forms, and procedural requirements
Coordinate with internal departments to route applications and resolve missing or incorrect information
Track application progress and ensure timely follow-up and resolution
Maintain organized records in compliance with internal policies and regulatory standards
Prepare basic reports, logs, or summaries related to application volume and status
Deliver professional, courteous customer service at all times
Requirements
1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
Strong attention to detail and accuracy when handling forms and data
Comfortable working with computers and multiple systems
Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
Ability to communicate clearly and professionally with customers and internal teams
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