Technicien(ne) Support Niveau 1 et 2 pour le Groupe ilem en freelance. Assurer le support IT avec une intervention à distance et en proximité.
IA
Hybrid Technical Analyst – Disability Claims
Posted 2 months ago
About the role
- Technical Analyst assessing new disability claims for iA Financial Group. Involves gathering medical information and ensuring accurate processing of claims.
Responsibilities
- Collect relevant medical and non-medical information by phone to support claim analysis
- Evaluate new disability claims for eligibility, verify documentation, and follow up on missing information
- Communicate claim decisions to clients via phone and written correspondence
- Process and pay disability benefits in accordance with QPAY guidelines
- Maintain accurate records and update client files using internal systems
Requirements
- 2-5 years of experience in administrative or finance domain
- Strong ability to assess claims quickly using QPAY criteria
- Proficiency in interpreting contracts, clauses, and procedural documentation
- Strong understanding of QuickPay criteria and exclusions
- Skilled in processing payments and updating internal systems
- Competent in drafting clear and professional letters and emails
- Advanced level of English and French
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
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